Active Listening: Connecting with the Person Inside with Jonathan Miller

This is the light inside. I'm Jeffrey Biesecker, active

listening. In an everchanging world, there

has never been a more crucial time to connect with another.

As our social interactions grow increasingly polarized in

profound ways, our words shape our reality.

When we form more connected and open relationships, the power of

our communication is essential. The more we become aware of

those around us, the more we move beyond conflict and the

constructs of an underdeveloped ego, the better.

We not only hear others, we also see more of the person inside.

In this episode, we discover the power of showing compassion,

consideration, and thoughtfulness, and how this

increases authentic ties that bind us together as one.

Join us as we share this conversation with Professional

Communication coach Jonathan Miller.

Communicating effectively takes a little work, yet we become

more empowered and embodied communicators simply by being

more mindful and building more engaging relationships.

TuneIn to find out how active listening is the key when we

return to the light inside. We'd like to offer a shout out

to our affiliate matching partner podmatch.com.

Podmatch is the revolutionary podcasting matching system

driven by a I as an industry leader in podcast guesting and

hosting. There are go to solution for

creating meaningful podcast interactionspodmatch.com makes

finding the ideal guest or host effortless.

Stop by and visit our affiliate link today at

www.thelightinside.us. Joining us for this powerful and

thought provoking discussion is Jonathan Miller of Mindful

Communications. Hello, Jonathan and thank you

for joining us. Hello.

So I'm excited for this. This is going to be a fun

conversation and I'm interested in jumping into this.

What are you most excited about? I am interested in looking at

first and foremost that level of how we communicate with each

other, effectively dealing with differences in communication and

then ultimately looking at that angle so often that I think is

missed in that equation is the act of global listening.

In the role that plays in communication.

I can tell you're a coach, global listening, It's a very

coach term. Yeah, I love that you're into

this as well because I think communication is one of those

things that really do, as you kind of improve it for yourself,

the impact of it on the quality of your life is significant and

then in the quality of the other people's lives is just as

significant. It's really incredible.

So I'm glad that you're just as excited about this topic as I

am. Jonathan, you often share how

mindfulness is important throughout all areas of

communication. Could you start off today by

sharing with us why this is so important when communicating

with others? You know, the idea behind

mindful communication is really just bringing communication into

our conscious awareness. Because for the most part, our

communication is completely unconscious and unintentional.

And so that's all it is. It's just.

We're just communicating, and there's not a problem with how

we're communicating right now. The vast majority of us,

including myself, there's no problem.

It's just how we're communicating.

And when we become more mindful of it, there's something awesome

that opens up on the other end. And that's what I'm about.

Let's start off by looking at AY communication is so important in

our relationships. And then B What is mindful

communication? So starting with a why is

communication so important in our relationships?

I mean, I would put it out there that our relationships wouldn't

be if we didn't have communication.

Communication is the tool that connects us ultimately.

It's the thing that binds us in those relationships and

relationships make up the quality of our life.

You would be a fool to think you can get far in life without

relationships. Period.

Only a fool would think that. And I'm a firm believer in that

the quality of a relationship is the biggest determinant of the

quality of our lives. So if relationships are that

important, you want to make sure to put those on a pedestal and

take on any technique and tool like communication skills to

make them as amazing as possible.

That's kind of why communication is important in relationships.

Any thoughts on that? That beauty of that, to me, is

that interconnectedness we all share.

You know, how do we exist together, how do we coexist

together, and how do we interact with each other?

And those words have a massive impact, right?

I'm a firm believer that words shape our reality.

Really. Try on this perspective.

This is a crazy perspective that I have, and you can try it on if

you'd like, is that we as humans don't have access to the world

as an objective reality. We cannot access it.

Our access to it is through our language.

And so ultimately our language shapes what is possible in our

worlds. And so yeah, I think it is of

utmost important. And as at the forefront of I

think everything that we do. I love that idea you shared and

to your point of objective reality.

From my perspective, we each exist within one microcosm of

reality, one view of the world as it is, And that view is

filtered predominantly by our perception of it, how we engage

with it, how we intend to interact with it.

You know, looking at that, sorry for the pause.

I was pondering that for a minute myself.

Looking at that, how do we, in our interactions, hold space for

others to allow their reality to connect?

I I love that. I love your pauses.

Please continue. If I had a short answer for you,

I think the world would be. A much less turbulent place,

that is. I really think it starts

actually with a desire to want to accept that that is the

reality of the situation, is maybe acknowledging that we as

human beings have a radically different perspectives.

That's just what's so. And just acknowledging that

helps already put us in the spot where.

We can acknowledge that I do not have the truth with a capital T

That is a concept that none of us can access.

We have our truths, and most conflicts that we're going to

talk a lot about are just simply 2 truths colliding and

reconciling with those two. That that's such a powerful

thought for me today, that it's merely acting from our truth.

You know to me that speaks to acting from the ego.

What role do you feel the ego plays in that process of

effectively communicating and effectively connecting with

others? The Ego likes to play a game.

You've probably played this game before.

I know I have. It's called Who's Right?

You ever played that game before?

I. Think I've been involved with

that one a time or two, Yes. Yeah, yeah.

It's a game where everybody loses.

Nobody wins in that game. It's a terrible game to play

sometimes. Terrible game to play and we

forget that that squashes connection.

It really, really just ruins connection when we're being

right and justified about things.

And it's just it's it's so hard to see.

It's a lifelong practice. It's something that I've been

practicing for a very long time and I'm still.

I get caught in that trap so, so often, just forgetting that I

have my perspective and it comes in the most nuanced, small ways.

I know that you're a coach as well and I'm a coach and and

even still, I can see those judgments flipping by my head

when I hear a client come up with an idea that I think is

absolutely terrible. But you know, in their reality,

it makes perfect sense. And there's a lot of times where

I'm wrong. And remembering that is truly a

remarkable skill. And I think ultimately in the

pursuit of mastery of that, which is what I'm really

interested in, on the other end of that is a deep, deep sense of

peace. I love speaking to that point,

as you mentioned of perspective. What do you feel when you enter

into conversation or connection with someone else?

What are kind of our setup points we need to consider?

Which will allow for that best connection to happen.

It's funny you asked that. I've been thinking a lot about

this idea of a perspective and what it takes to really get

someone else's perspective. One thing that's been coming up

for me in the last couple months is I've been really doing some

deep looking into my racial biases.

So I'm a white man and I've spent my entire life completely

ignoring this issue. Just it just hasn't come up in

my life. So like, I was actively ignoring

it. Spending my time collapsing anti

racism with non racism because I thought, well I'm not racist so

I'm not part of the problem. This is not my issue And

naturally of course when I actually did the looking when I

looked at my own biases there they were my biases at play and

yeah, it turns out that I am racist as most white people are.

I'd say all but we'll just say most maybe I'm wrong and.

The thing is, is that I I really the biggest lessons came from a

book that I read which I'd recommend to all of our

listeners. You know, regardless of the

color of your skin. It's called The Mean White

Supremacy by Layla Saad, and in the book she does a fantastic

job. It's 28 chapters, it's a 28 day

kind of challenge. You read a chapter a day, two or

three pages of chapter, and in each chapter she goes over a

what I would call a distinction. She distinguishes like a point

of view in the world. She distinguishes what is a

white supremacist system. It's a very loaded term.

White supremacy. I think about, you know, hatred

and that kind of stuff. But there's another way to look

at it. She outlines what is white

exceptionalism, white fragility, ally ship color blindness, these

terms that I've never heard. And as I dug into this book, I

was very confronted. Because here is this woman who

has lived a very different existence to me, very different.

Where she has been harmed and oppressed because of the color

of her skin, I have not experienced that.

I have very different experiences in life.

I have experiences that I am my own creator, that if I take full

responsibility of my life, amazing things are going to

happen for me that I refuse to be a victim.

And yet here we have this. Wonderful woman.

And she's saying that there's a community of people out there

that are being oppressed by a system that I can't see.

And I'm upholding that system because I'm benefiting from it.

And so going back to our perspectives, what she is doing

here is she is presenting a perspective.

She is inviting me and she's saying, hey, Jonathan, I want

you to try on this perspective, try this on.

I want you to imagine that there is a system out there.

There is a system. It oppresses.

It is harmful to people of color.

It's harmful to black people, indigenous people.

And when we try to talk to white people about it, they get

defensive about it. They say, Oh no, I'm not racist

and da da da, the usual things. That's her perspective.

Now that clashes with my perspective.

So I'm confronted by it and what I learned through this process

is what does it take? To try on someone's perspective,

and this is what I got, is that in order to try it on what you

want to do, and this is what I'm going to encourage all of our

listeners to do at any time, where someone's really

confronting you, perspective is really try on the perspective.

Hold their perspective as if it's true, even just for a

second. Imagine that their world and

their reality is true for a minute.

Try it on like you're trying on a pair of shoes.

At the store, you know you've been shoe shopping before.

You go to the mall, There's that shoe store you love.

You walk in there, they got all the shoes on the on the wall

there. You you kind of know which one

you want. So you're kind of scouring about

and boom, there's the one You knew it.

It was right there. You grab that shoe, you go to

the clerk, tell them your size, they run to the back.

You maybe look around, you're like, no, not that shoe.

I I think I got the shoe here, They bring out the box, It's got

V size. For your foot, you take out the

shoe and then you put it on, You put on the shoe and you give it

a little test drive, right? You do a little walk around the

store. You check it out in that the

mirror that they only have at shoe stores.

And then there's a moment where you make a decision.

You either put the shoe back in the box or you can literally

walk out of the store with some new shoes on.

And that's how it works with the perspective.

Holds the perspective to be true.

Take the possibility that this person you have a different

perspective with, try on that perspective.

Hold it as if it's true. Then make a decision.

If it doesn't work for you, it's just a perspective.

It's not the truth. It's like the objective reality.

It's just a perspective. Give it back to them.

That's totally fine. You're allowed to do that.

But there you got to actually try it on.

Really try it on to be able to. Really actually give an educated

like No. I tried this on it doesn't match

with my views. I tried to fit it in.

It doesn't make sense and I'm really content with my views.

Here's your thing back. What are your thoughts on that?

I love looking at that idea of implicit bias.

You know, it's that preconceived truth that we're Speaking of.

Again, to me, You know, we're pointing out the fact.

That we're changing our frame of reference in becoming more open

and empathetic. We're searching for meaning and

context and looking to find understanding.

To me, that's crucial. It's crucial not only in dealing

with issues of race, issue of conflict, communication in the

workplace, but just as how we interact and communicate in

order to connect as human beings.

You know what I mean? That's that's powerful.

How do I truly relate? That is a really profound thing.

It just really got me. That is that is it.

That is how you relate is actually by taking on someone's

perspective and that's the only way.

Now, definitely, definitely, until that proverbial shoe.

Is actually on the other foot or has the perspective of how does

this thing feel by relating it back to that shoe shopping

experience. How does it feel to have these

shoes on my feet to walk around and it to experience it, to

actually step into that zone? To me that was a great

illustration of that. How do I step into presence with

this and become the being and being one with it?

You know, what comes up for me is this idea.

I know what's happened in my life, and I wonder if it's

happened in your life or a listener's life as well as when

I'm talking to somebody and they're sharing their experience

about just some profound shift they had in the way that they're

thinking. It always comes from that kind

of there was a perspective shift.

They they say like, Oh my God, it totally changed.

The way I look at this, and we talk about that like it's a

momentous occasion, like it's something to celebrate.

Like I saw the world one way, but then all of a sudden I

opened up my perspective to something possibly different.

And now I can see the world totally differently.

And you know what's really magical about it?

It's that you don't lose the other perspective.

You only gain a perspective. There's no loss to you.

You only have increased empathy and understanding and, as you so

eloquently put, an ability to be truly in relation with another

human. Yeah, we look at that from that

same old adage of the glass half full, the glass half empty.

In that view, we're only adding water to our cup.

We're only adding water to our cup.

How does this increase me? How does this increase the

other? And and talking about kind of

the human experience, I mean, like this is like what it's

about, right? This is what really separates us

from all other animals. I mean, we have this language,

these complex thoughts that we get to express with one another.

I just think that it's remarkable and why make waste of

that by not at least trying on other perspectives, trying to

see those. So yeah, this is some cool

stuff. So.

Looking at that angle, we all strive to effectively

communicate what are some of our greatest tools we can acquire

that strengthen that interaction.

I do have some go to favorites. I'm going to share those because

they're my favorites and we're really taking it from the

effective communication standpoint, right?

Like what what what am I doing right now that maybe I can?

Not that my communication is broken or damaged in any way,

but maybe there's just something missing and it's like I added

in. It'll make a huge difference.

And the one thing that we've been doing that I love in this

conversation is how much we've been slowing down.

Yes. It's nice.

That's really cool. But.

And that's not always going to be the appropriate way to have a

conversation. This is obviously a tone that we

set, and it works really well for this context.

But there are some other communication tricks that I

would add. The 1st is this idea of

reflective statements of paraphrasing.

That is by far my opinion, the single most powerful

communication technique there is.

Is just repeating back what you hear other people say, like

minimum 50% of all your communication breakdowns?

Like just eliminated by doing that one thing just by repeating

back what the other person has said.

Not only that, not only eliminating communication

breakdowns, but actually enhancing the connection between

the two of you, you know there's something magical about being

really truly heard and understood.

We had that experience before where someone really got you.

Yes, yes, You know, it's that, oh, they understand where I'm

coming from. I'm being heard and I'm being

seen. I'm experiencing that right now.

In that moment just by that comment you said like I get

that, you got that, you really got my communication right

there. We're so connected on the same

page right now and that is what is available to someone.

When they do this simple technique of paraphrasing now

you don't need a paraphrase all the time.

You don't need to constantly reflect back everything anyone

says. Yeah, being that parrot

constantly squawking back everything can become a little

unnervy. Yeah, yeah.

You wanna do it with the right volition, right?

You wanna do it with the. Intention of creating a greater

connection between you and the other person.

What a magical, magical thing to do in a conversation.

So that's one thing I do want to offer another thing.

One thing that I love doing is I actually love flipping that

paraphrase, that reflective statement and what I actually

love to do is I ask people to repeat back what they heard me

say. That is just like.

Like, I can't even tell you how many disasters have been

avoided. Really useful for when you're

giving instructions, if you ever feel any sort of agitation,

maybe you don't think that they're listening to you.

That's a very powerful question to ask.

Just be like, you know, you can say something like, I just want

to make sure we're on the same page.

I want to make sure that you're crystal clear.

I want to make sure that I'm being clear.

I want to make sure that you know this goes as smoothly as

possible. Let's just slow down a second.

But I want to be clear. What did you hear me say?

What did you get from what I said?

How did that land with you? Any of those things?

I'm just making these up on the spot.

It doesn't matter how you ask it, but it's clear that my

volition is not to make you wrong, not to prove that I'm

better. And it's not to fix.

What you're saying is just let's make sure that we are actually

communicating in the same way. Because communication is not

ones and zero. That's communications.

Communication is. I'm going to make a bunch of

sounds with my mouth and my vocal cord and my tongue.

And it's going to create these weird sounds and it's going to

enter your eardrum and go into your brain, and your brain is

going to apply meaning to those sounds.

And you might misinterpret those sounds or you might have

different meaning for those sounds than I do.

So that request, a very powerful request, is a great way to make

sure that you're staying connected.

I love taking that moment to hold space again.

I'm. Taking that second to

acknowledge that A, you're hearing me, and then B giving

you the chance to say I hear you, I see you.

I understand you slowing that down because so often we're in a

hurry to rush to judgment. We're hurry to get to a point.

We're hurry to get an answer back to you without taking the

time to pause and think. Am I connecting in a way that's

going to be meaningful again to that point?

I love that point that Am I taking the time to acknowledge

you and find meaning? One of the most powerful

communicators I know. He's just so thoughtful in the

way that he communicates and he's so slow.

And intentional and deliberate and has no problem sitting with

pauses and silences. And in a normal situation, you

might think that someone like that doesn't get to say what

they want to say. But wow, he is so powerful.

And when he does speak, everyone stops talking.

Everyone is listening because you know what he's saying.

Is important and valuable thought I contribute that.

I don't know why I thought of that.

It's so impactful to look at that.

You know, so often we get in conversations where somebody

rushes, rushes rushes and you don't get 2 seconds to even stop

and consider what they are saying yet alone to effectively

communicate back in a meaningful way.

What are some of the ways, when we get caught into that cycle,

that we can kind of help nudge the needle back towards

effectively reengaging without invoking conflict?

That is a fantastic question and let's unpack that a little bit,

OK? And let's come up with a

scenario because. This is the thing, you know, I

talk about communication and conflict and people want to

know, well, how do you deal with this kind of scenario and that

kind of scenario? And one of the things I love

about communication and conflict is it's just it is so highly

dynamic and interactive in real time and there's just no way to

possibly predict what's going to happen or have these, like even

general rules, although I have them.

Are not very useful because every situation is so complex

and tailored and specific, that kind of coming up with those

steadfast rules don't always work just like the ones I gave

you. You can't always paraphrase, you

can't always paraphrase request. It just doesn't work.

It doesn't work for all conflicts, it doesn't work for

all negotiations, doesn't work for all fun conversations, like

it just is completely dynamic. So we're talking about how do

we. Like when we start to notice

that that's happening where we're kind of rushing through

things, how do we kind of bring it back without kind of getting

ourselves into a conflict? And there's a few ways to do

this and what one way to do this is to check in with your body.

We're not going to talk about that a ton today because that is

a whole embodiments and body consciousness is like a huge

thing. But the fact is that.

Before any thought consciously appears in your head, you can

feel it in your body. They're called enterosceptive

sensations. They're in your body all the

time. They come up as tingling and

tension, tensions very common with stress, by the way, can

imagine. Let me ask you, when you're

having kind of like when you kind of get hooked, when you're

kind of getting frustrated, angry, agitated, where in your

body do you normally feel that? I tended to be kind of that hold

it in your chest, anxiety, that grasping for your breath,

anxiety where it's that clenching of teeth.

You take that big, deep breath and then kind of hold it all in.

So for me, that tended to be the notion prior to starting some of

this work. Yeah, yeah.

And that's super common. That's where I feel it as well

when I'm starting to feel a little agitated.

And despite all the work that I've done, you know, I'm still

still get agitated and definitely feel that in my test.

And also my jaw, like my jaw tightened right.

And other people experience it in their neck, their shoulders,

their lower back, they feel heat in their face, all sorts of

sensations in your body. But at the end of the day, we

know what it is. We're we're feeling anxious.

We're feeling agitated in some way, shape or form.

And that is your first sign because that happens before the

conscious thoughts. If you can actually recognize

that before anything, huge difference will be made.

Now that takes practice. So say you're not quite in the

mode of doing that. You kind of get hooked.

You're in it. Now, okay.

One thing that I want to give you and our listeners permission

to do is you can always call with time out if you need to.

You can literally say okay, well, time out.

You can say anything you want. After that.

You can say, listen, I'm feeling really agitated.

I'm going to say things I'm going to regret or this

conversation is not working for me.

I'm feeling cloudy with my thoughts and I want to make sure

that I'm really listening to you.

And I know I'm just like not doing that and you don't deserve

that for me or whatever it is that you want to say.

But you can call that time out. And take a break.

If you need to tell them like I need a 20 minute break and we

can come back to this or I need 2 hours, I need to think about

this. I know you want to talk about

this right now, but it's not going to work.

I'm not communicating well with you and this, this is not going

to happen for us right now. Just create that, Make sure you

create the follow up so they know you're coming back.

You're always allowed to do that in a conversation.

OK. So that's the first thing is the

body. Next thing is call that time

out. All right.

I was thinking of a third one and it's slipping my mind.

So we're just going to stick to two great tips for today. 2

Great tips. That's it 2 great Tips.

Gets us on the right path. Sometimes there's beauty in that

simplicity. Let's start with those two

immediate tips and not make it any bigger than it has to be.

You know, I love mentioning and looking at that holding on

detention because so often. We get that anxious tendency.

We know we're balling up our hands and we're clinching,

holding on to that anxiety and frustration.

And it translates back to that old saying of not holding on to

hot coals, because clinching on to those hot coals is eventually

going to burn you before it burns the other.

Yeah, love that. I love looking at that idea and

taking that time to kind of release some of that tension.

And let those calls go before you speak from a different mind

frame, from a different perspective, from a more attuned

idea of listening and absorbing. I love that idea because to me,

that's taking that time to open the space, to open the door.

And. You know, it's so interesting

that you say, I love the use of the words open the door because

it is a door that is not necessarily always open.

It's I, I, I almost, I almost have this visual.

When you open this door, there's like, it's like a pattern

interrupt, because normally it goes the same way every time.

I know it did for pretty much my entire life.

Just an automatic reaction mode. Avoid conflict, exploding

conflict. Avoid conflict, exploding

conflict. And now that there's this door

that opens. Wow, look at all these other

alternatives I can do. Take a break.

Take a breath. Ask them how they're feeling.

A million other things you can do other than the default

reactions. Yes.

So often we look at that door as a one way separator.

We're closing that door in someone's face.

For me to be more effective, we have to look at that door as

that. Revolving door that we can all

step into and all move together in an effective direction.

I love the door analogy. It's it's great.

It's it's on point. Love doors.

Love doors. I just grabbed that one and ran

with it, and to me, there again, I'm listening to your

perspective of things and having that aha moment that.

Hey, this makes sense to me. And to that sense.

I can relate that in another way that makes even greater sense of

meaning to both of us. Let's look at that idea.

And I know you and I are both proponents of meditation.

What benefit do you feel we can gather from that act of

meditation? And it doesn't have to be so

much that traditional form of. Practicing meditation, but

taking that moment to clear your mind.

I think there's great power in being able to clear your mind of

whatever might be there. Now there's Navy Seal's.

Do this box breathing method. You may have heard of this right

before. They're big missions.

They do the four counts in, hold 4 counts, 4 counts out, hold 4

counts. They do that before their

toughest. Most critical missions like the

most dangerous things you can imagine and they're clearing

their minds. So what comes from that?

Focus, clarity, calm. We have these fight or flight

responses that we're all very familiar with.

Automatic, not well thought out reactions.

And I think that with that clarity that you get from a

moment. Of, like you said, not

necessarily the actual meditation practice, although

highly recommend that as well. That can provide a lot for a

conversation heading into if you're nervous before a meeting

for a difficult conversation, you have to maybe it's time to

confront a family member about something you've been avoiding.

Yeah, absolutely. That moment of clarity will

create a solid foundation with which to stand and speak from a

place that is. From where you want to speak to.

Because if you don't want to speak from a place of love, you

don't have to speak from a place of love.

You can choose wherever you want to go, but at least gives you

that moment to actually ground yourself, center yourself and

launch from there. Yeah, you know, that's to me

understanding the source of our intentions and aligning that

with what we truly value. First and foremost, are we truly

valuing. Someone else also and.

You mean this from the point of like a meditation?

By calming ourselves down, are we not valuing them?

Is that kind of the idea? Yeah, you know, it's kind of the

idea. We have to take that time to sit

with a reaction and interaction with someone to realize where do

we connect and how does that create value for each of us?

Where is the value then? In the interaction from them.

What comes up for me around this is there's so much

intentionality behind that, and I think that's what's missing in

the vast majority of my conversations, and I imagine

everyone else is dealing with the same thing, is that there's

not that kind of intentionality and thought going into my

conversations. For the most part, I'm just kind

of barreling into them, right? We're like that train running

out of control down a hill, no brakes.

What happens and what is said, that's it just tumbles out.

And I love that the idea of taking that breath not only

allows you to send to yourself in a way that allows you to

bring more attention that conversation.

And then there's this other level of, oh, you're actually

doing them a service because you're bringing your best self

to this conversation. That whole thing of doing them a

service we need to consider. How are we being in service of

each other? How does what we are

communicating best serve us both?

Best serve a vision, Best serve a goal or intention?

Now what comes up for me is this idea of something that I see a

lot of my clients. Challenged with and I think that

this is a kind of a widespread thing, is this idea of aligning

more closely with their values. Because when you say the word

service, I immediately hear, oh, that's a value, that's a value

that obviously you have. And I think deep down everyone

has that. It may not be their, you know,

top three, top five, but it's important to everyone because

it's connected to. Yes.

It's connected to so many other values we have belonging,

connection, respect, integrity, peace.

These all those are important things to everyone.

And yet it's just it's not at the forefront of our

consciousness, at least not mine all the time.

I mean, I I do my best to really align all my actions throughout

my days to to be in line with my values.

But. You know, I did coaching school

and when the values module came up, I was in a class of 14

people and I was the only one who would ever even thought of

what is a value and and just literally had never thought of

it before. Like you know, these are 4050

year old adults and there's nothing wrong or bad about it.

It's just I think it's unfortunate.

So often, you know, I feel the majority of us do get caught in

that repetitive cycle of not taking a moment and saying what

is important to me. What do I place a greater

emphasis on? How do I want to show up?

Those are the bigger things we look at when we talk at what do

I value? I was just talking about this

quote yesterday, that Maya Angelou quote.

Of I'm going to watch it, but people won't remember what you

said or what you did, but they're going to remember how

they felt being with you, right? I think you're really tapping

into that when you're talking about that intention.

But and we're going into an interaction with someone.

There again, that kind of comes back full circle to that idea of

we're adding water to the glass. How am I filling up others?

And contributing to their greater good.

I think how does that relate then to, you know, I can see

someone having this response like, OK, well, I can't always

be taking care of others. I gotta take care of myself.

Yes, yes, we have to have those boundaries that operate from

those values. What do I hold important also so

we don't kick into that people please remote being of service.

And becoming that kind of doormat, so to speak, are a fine

line a. Very fine line.

Are we being equally respected and appreciated?

And my mind goes to OK, well, what if we're not right?

Yes, that seems to be so often the case.

There we kind of breach that idea of.

That struggle for power, that struggle for understanding, how

important do you feel humility and surrender is in the face of

conflict versus being taken that extra mile or being taken into

that area where we're not being valued?

When it comes to conflicts, there are two responses that.

Most of us are very familiar with I know I am.

I'll tell you my two favorite my #1 go to for sure is avoiding.

Oh I'm I'm a professional avoider.

I call it like silence. Just that's me.

That's me in a nutshell. I'm still that's a deeply

ingrained habit so I'm practicing that to this day.

And then on the flip side if we're not avoiding then we're

exploding. So we got silence.

We got violence. And that's kind of the two

options that I saw for my entire life.

And I think the best. You know, I see it around in our

media and I see it around and just day-to-day life.

And I think that that's kind of the two main reaction go to's

that we see either avoid the conflict entirely or just Duke

it out, you know, just oh I'm just going to fight with my

partner because then at least it helps us like you know air out

The Dirty laundry. Those are the two options.

I don't. That's not the only two options.

Those are our fight or flight responses.

Again, those are our stress reactions.

Those are useful in some instances.

It might be useful in an instance where there is a person

in the street yelling and being erratic and I'm feeling a little

bit unsafe. Yeah, I'm going to avoid that

conflict. I'm not going to approach that

person. That's a very sound strategy.

And then there's other instances where maybe I'm seeing an

injustice and it's really important for me to address

this, and I have no relationship to this person, and I don't

think that I'm in danger. Yeah, I might take on this

strategy of exploding. It might actually serve me quite

well in terms of getting the result that I want to see.

So they're not in any way illegitimate strategies.

There is a time and place to use them.

How I'm going to say the vast majority of the time.

Those instances that I listed, they're not happening in my

life. In fact, most of the time those

are not happening. Most of the conflicts that I'm

experiencing in my life are with the people in my life.

They're with my partner, you know, my wife.

They're with family. They're with my friends, they're

with coworkers. They're with people I know,

people I see on a pretty regular basis.

I'm not having a lot of conflicts with strangers.

These are people that I'm regularly interacting with.

And when I go to those low cooperation responses, I get

those responses back and they're harmful.

Now, there are other responses that actually involve more

cooperation. We can collaborate with the

person. We can accommodate them if need

be. You know, without resentment, we

can find a compromise. Maybe it's not the ideal

scenario, but maybe we can find something that works for both of

us. Regardless, there are more

thoughtful ways of encountering this conflict than our normal,

normal, you know, fight or flight, silence or violence

responses. And listen, you know, I was just

having a chat with somebody. Sometimes you try to

collaborate. You try to accommodate.

You really do like. Take in with yourself.

Make sure that you really tried to collaborate with them.

Okay, because I also thought I would collaborate with people

and I wasn't really collaborating with them, I was

just setting them up for failure so that I could blame them and

then, you know, explode and stuff like that.

So if you really try collaborating, it doesn't work,

okay. Maybe there's some other

strategies you want to use, but there are other options and it's

worth exploring those ones first.

And so often we get caught in those conflicts.

And it's a very action oriented conflict that even how we

express it, the budding of the heads, the locking of the horns,

the duking it out, you know, ultimately we should strive

toward turning that conflict into a better source of

understanding with that thought when we're caught in one of the

scenarios where we are in a constant cycle of dissonance.

How do we approach those difficult connections, those

difficult relationships, in a way that helps us to come to

resolve? You know, there's this woman

that she told me this amazing story about.

She was in the workplace. She worked in corporate America

for some time, and she would be at this meeting, these regular

meetings, and she'd be presenting ideas.

And there was this guy who just just consistently shoot down her

ideas. Consistently and just for the

longest time, she just had it that this guy was out to get her

and there was no other possible reasons.

So this was an adversary of hers.

This was not her friend, and she came to realization that maybe

she wasn't communicating as much as she thought she ought to with

this person. So one day.

Went up to his office, knocked on the door, said hey, can I

come and chat to you for a bit? He said sure.

She sat down and she said, hey, listen, no, I'm presenting these

ideas at the meeting and I'm actually wondering, can I run

them by you and get your feedback on them before I

present them? And he totally lit up.

He's like, yeah that would be great, I would love to do that.

And she's like perfect. And off she went cause turns out

he didn't have a vendetta against her.

Turned out he wasn't. Thinking of her as an adversary

at all, she made that up. And at the next meeting when she

presented that idea, he was her biggest champion.

And from that communication, when they really got in

communication with each other, she created a new ally and a new

partner in this company where it was an enemy.

And now it's an ally. And this is just one one

technique that you can use is just by asking for someone

else's partnership. What's their idea on how to

solve this thing? What would become available for

you if they proposed an idea and you said, actually I love that

idea, you know, they're bought in, you're bought in and you can

create this whole new relationship with that person.

So again, with these communication situations, you

know that context, this technique worked well.

Another context where he didn't like her may not have worked as

well. Maybe there was a more difficult

conversation, maybe there was more.

Tumultuous. Maybe it didn't happen in one

conversation was resolved. Maybe it took 10 conversations

to resolve it. There's a lot of different kind

of things at play, but one idea is to ask for people for their

partnership and coming up with a solution.

This is a this is a classic principle from getting to yes,

which I forget when it was written.

I think it was like the 90s, maybe the 80s, even by the

authors are escaping me now. William Uri Yeah.

Principle negotiation. Rule #1, Separate the people

from the problem. Because when you have it that

the people are the problem, you are going to lose.

You're going to lose. You're playing the game and

who's right again. And by separating people from

the problem, all of a sudden it becomes you, this woman and this

guy against the problem, not her against him.

Right? So what are your thoughts on

that? That old us against them becomes

such a limiting conundrum. Looking at that angle, there are

those circumstances where you've tried to extend that olive

branch of peace. You've tried to ask and remain

open. How can I help you?

How can we come to a better understanding in those cases

where you do run into? That situation where you're

caught with the constant facilitator, the person that's

constantly looking to shoot the hole in the boat, so to speak,

and take everyone down with the ship.

What do you suggest in those situations when you feel like

all means of communication are breaking down?

You know, I truly believe that anything, and I mean anything on

earth, can be resolved. When people are in communication

with each other, like actually in communication, the

communication is two ways. It's speaking and it's

listening. That second part, you know, I

tend to forget quite a bit. And The thing is, is when we

encounter people, this is actually to add on to the the

two tips that we had earlier. This is tip #3, and it's perfect

for this scenario as well. The end of the day of

communication is a twoway St. and if people are not

cooperating. One lesson that I've learned

that's brought a lot of peace into my life is coming to the

realization that I cannot control people.

It's just I'm not going to hang my hat on changing their

behavior or changing the way they are, the way that they're

dressing or acting or speaking. That is a big old waste of time

and energy. Take a stab at collaborating

with them. Take a stab at partnering with

them. Be really directed them.

I want to partner with you. I'm tired of fighting with you.

I want us to work together, you know?

How can we make this work? What do you need from me to make

this relationship work? How can I help you?

You know, go out of your way, and if all of that fails, then

just accept that they're not game to cooperate.

Maybe you'll take it up with HR if it's an office.

Maybe you'll take it up with your boss.

If it is your boss. You have a choice.

You always have a choice. You can quit or you can put up

with it. I mean the the at the end of the

day though, holding on to the possibility that they're going

to change. That's what I want us to

remember that. And I and I still struggle with

this, but that is a source of misery.

So much misery holding on to that.

Yes, you know, there again it's. Holding on to those hot coals.

Ultimately, if it comes down to it, after the end of all of that

effort that you're just constantly being faced with, the

notion of communicating with them is like poking the bear

with the stick. Sometimes there's no shame in

putting the stick down and just walking away.

And I think that important to remember that idea of there

being shame with walking away, that's an idea that.

Like, if that was in my situation, I made that up.

That's me. I made-up a story that it's

shameful to walk away. No one said it was shameful.

I did. Ultimately, those stories that

you're telling yourself are those that end up so often being

the most important. So looking in light of dealing

with conflict and effectively communicating, is there anything

today. In our discussion that you feel

we've left unsaid or that we want to touch upon before we

wrap this up. One thing that I hope that our

listeners are really taking away is that conflict doesn't need to

be this scary, nebulous thing. It is very manageable.

It is very manageable. Nothing you have to cope with.

It is something that one can really learn to embrace, and I

really recommend that you do because.

I know that conflict has happened in your past.

It's happened in mine. It's happened in everybody's.

I'm willing to bet you're also facing some sort of conflict

right now in your life. And I will put money on the fact

that you are going to continue to face conflicts for the rest

of your life. As long as you are in

relationship with other people, there's going to be relational

conflict. So now we're not talking about

internal conflicts, systemic conflict.

That's a whole other ball game just with other people.

There's going to be conflict. It is.

Actually, an inevitability and kind of like change changes

inevitability. And the more you resist change,

the more misery is brought upon you, the more suffering is

brought upon you. And it's the same with conflict.

If you avoid it, if you resist it, it will bring about that

misery. So I I hope that's one major

thing. That I hope our listeners are

going to take away is to really lean into that conflict.

It's going to make a massive difference and I'll share a

story to maybe demonstrate how far I've come along.

You know, I I have a, let's call it a difficult relationship with

my sister. She occurs for me as someone who

is really judgmental and really difficult to to handle in my

life. And it could, because of our

upbringings. We have a long history together.

I mean, generally we get along pretty well, but there's just

sometimes where we don't. And in the past, the situations

were always the same. She's a very direct

communicator. One thing I very much

appreciated about her, she's very selfexpressed and she will

not sugarcoat anything. I actually really do appreciate

that about her. Unfortunately, those often come

from places of judgment and. Like I said in the past, just

too many more instances to count where she gets angry, says a

bunch of things, and then I go on the defense.

I argue back, I yell, I do whatever it is to have myself

feel hurt and understood while she continues not to feel hurt

and understood. I mean, go back and forth

feeling not hurt and understood until we stop talking, but it

rests for a few days. And then go ahead and sweep it

on the rug, pretend it didn't happen, although it's there.

It's there. It stays in our bodies.

It stays in the back of our minds because it's there.

She came home. I was living with my mom at the

time. Both my wife and I were living

with my mom. Great, Great way, by the way, to

save rent. Live with your parents.

And I had, I had, you know, a great, great relationship with

my mom, obviously a great relationship with my wife.

And we were living in this wonderful household.

We had all our routines down and just this full of love and

cooperation. I found out my sister, after

living in New Zealand for a couple of years, she's coming

home for a visit. That was going to be the first

time I was going to see her in years.

She's coming home for six weeks, and for six weeks I had a new

roommate. And as far as I remember, this

new roommate does not have the same standards of living,

standards of cleanliness, standards of pretty much

anything that I have. This is problematic for me

because I, you know, created this life where I there was a

lot of ease in my life, a lot of peace in my life.

I really loved how things were going.

And now there's this variable. So what was on my mind, let me

tell you, I could not stop thinking about is oh man, I got

to make sure to talk to her as soon as she gets home.

So we can set up some ground rules.

I think that will be great. You know, I'm a communicator.

I'm going to be super clear about my boundaries and what

that looks like. Perfect.

This is perfect. She came home and I was just.

I was out and about and I decided to give her a quick call

just to make sure. Hey, did you let out the dog?

Yeah, I let out the dog. Okay.

Cool. Great.

Yeah. Like, it's so funny that you're

here. Oh my God, it's been so long.

Cool. I'll be home in like a couple

hours. By the way, I really want to

talk to you about something's been on my mind.

I want to talk to you about, like, sending some ground rules.

I think that'll help us really live these next six weeks

together. Really.

Well, okay. Cool.

We'll see you later. Click.

I come home and there's my sister and we hug.

It's nice and amicable. We're hanging out in the kitchen

and about 10 minutes goes by and, you know, we're just chit

chatting about our days. And I'm like, hey, listen.

It's been on my mind. I really want to talk to you

about sending some ground rules. I think that'll really make a

difference in having us like, really enjoy these next six

weeks together. And that was not what she wanted

to hear. She was actually really upset

about the fact that when I called her on the phone, that's

what I decided to bring up. And it makes sense again, in my

reality, my truth, why wouldn't I bring that up?

It was literally on my mind for like weeks, like months.

I was thinking about this. So of course it was on my mind

and for her, she had it like the first conversation should not be

about that. It should be like a hey, I'm

excited to see you, da da da. And in her reality that makes

perfect sense. I actually get that that that

would be a very reasonable thing to expect.

However, that's not what I said and that really upset her and

she let me know. Now normally I would have

defended myself. I would have done a bunch of

things wrong, like quote wrong. I would have done a bunch of

things that would have made the situation worse.

I would have replied back to her comments.

I would have said yeah, but yeah, but that yeah, but this, I

would have got defensive. I would have made sure to get my

point across and clarify my intentions.

Because of course, if I clarify my intentions, that makes

everything better. No.

No, it doesn't. But that's not what I did.

I applied some of the things that we actually talked about in

this Exact podcast. First off, what I did is I

started noticing my body got real tense and so I just focused

on breathing. I was breathing in four counts

and breathing out four counts, maybe not quite 4 counts.

I was also trying to listen to her and I just focused on

breathing and I could feel my hand shaking because I was so

triggered and when she finished speaking I.

Didn't respond. I instead repeated back what I

heard her say. So you're saying XYZ, Is that

right? And she said, yeah.

And da da, da launched into another thing and I just kept

breathing. And then when she finished that

sentence, I said okay. So what you're saying is XYZ?

Is that Is that what you mean? Yeah, that's what I mean.

Okay. Good.

Is there anything else? No, that's it.

Okay. Cool.

Well, I want to let you know. That was not like I didn't

really mean to do that. I'm really apologize for that.

Like I definitely didn't want to put you in a space that was you

were feeling like that and and I hope you'll accept my apology

and I don't remember exactly what I said.

I said something heartfelt, but I did it after she spoke, after

she felt heard and understood. After I took all those breaths,

then I went into starting to talk about my perspective.

Because if I had gone in talking about my perspective right off

the bat, it would have gone awry.

And instead I took that position of actually listening to her

first and then talking. And you know, we were both a

little rattled after that interaction.

But I think it went All in all really well.

And I just, I remember I was glowing for days after that.

I'm like, wow, look at that. That could have been a terrible,

terrible interaction and it actually went OK.

I will take that as a winner. And that's what the practice has

done for me and has really created a ton more peace and

ease in my life. And that's a perfect example of

how. I want to emphasize that you

launched into this conversation by pointing out something you

appreciated in your sister. Pointing out something you

respected in her so often, I feel that's a crucial step when

you launch into any difficult situation and we actually have

to take the time to acknowledge that in somebody.

Amen. Does this at such a stage, for

these are the things I truly enjoy about you.

These are the things that I truly appreciate.

And I feel if you search out any relationship you can come to

some level of that even though you don't see eye to eye.

Yeah. And what a solid, solid place to

start a conversation from that space, right?

Yes, that to me opens that door then for that global listening

for taking that moment to take in the other.

Yeah, yeah, really taking in kind of the fuller picture,

creating a a clearer context of like there are lots of things I

don't like you, but I also actually like these things about

you too, and I'm going to listen for those things as well.

Well, I want to thank you for sharing that story with us.

I want to thank you for taking the time to be with us today and

communicate these wonderful tips with us sharing your insight.

And just generally sharing your energy with us.

Thank you so much. It was an absolute pleasure to

have this conversation and I hope it was beneficial for you

and our listeners. I feel like I have learned so

much today. I would like to share the

ability with our listeners to check out your program Mindful

Communication. Where can we go to continue this

conversation with you? A great place to continue the

conversation is on my podcast actually.

So when you're done listening to this amazing podcast and you've

listened to all the episodes, and only when you've listened to

all the episodes, you can check out my podcast, The Mindful

Communication Podcast where I interview experts, thinkers,

influencers all around the art and science of connection.

Really great stuff on there. And you can also check out my

website Mindful Communication dot ME.

Jeff's going to put in the show notes.

Yes, and there you can find 2 great resources.

One is a four part video training series on how to

resolve any and all conflicts. No kidding.

And the second one is a resource called Tough Talks Made Easy and

it's a 50%. And it's a a conflict assessment

tool where you get 45 minutes with yours truly and we'll

tackle a tough conversation that you've been avoiding so you can

have it with confidence with ease.

Find your own natural, powerful way to say it.

You can use the promo code Light 50 for 50% off so you can stop

avoiding that tough conversation and find more peace in your

life. Perspectives Create Pathways.

Go out and check out that podcast for an additional

perspective. Stop by the website and continue

the conversation. Thank you again, Jonathan so

much for sharing your light with us today.

This has truly been a great and enjoyable conversation.

Let's do it again. Agreed.

Thank you. I appreciate you so much, Sir.

By being mindful of how we communicate with others, we can

nurture truly authentic relationships that enrich our

lives for years to come. Mindful communication is really

just bringing communication into our conscious awareness and

remembering mindful communication starts and flows

through active present. And mindful listening.

Research tells us relaxed and compassionate minds are better

listeners. Connecting authentically with

others aligns us with awareness and understanding of the world

around us. To embrace our essential being

and unite as one, we form bonds that connect us all.

We explored some amazing ideas, sharing how you can improve your

communication and build more empowering relationships.

Now we'd like to hear what you found meaningful in today's

show. Share this insight on social

media at the light inside, tagging a friend, letting them

know what you found meaningful or send us a message at

www.thelightinside.us. I'd like to take a personal

moment now to recognize our Senior Program Manager Anna

gets. We depend on Anna here at the

Light Inside to handle many of the behind the scenes duties of

our program. Including writing of content and

orchestrating many of our daily tasks.

Thank you, Anna, for sharing your light.

And as always, we're grateful for you, our valued listening

community. This has been the light inside.

I'm Jeffrey Biesecker.

The Story